At Babette's Furniture, customer service is our number one priority. We are here to take care of any issues you may have with your merchandise. Please feel free to search through our topics below for answers to common questions, or give us a call at 352-728-5600 if you need any further assistance. Contact us today for anything you need.
Service and Repairs
If you need service on your merchandise, please contact our customer service department at (352) 728-5600 ext. 203 to report your issue. There is a 48 hour inspection grace period after delivery. If you discover an issue, please report it within that time frame. What should you expect during a service call:
Any items (with exception of bedding and clearance items) can be returned within 7 days with a restocking fee.
Checks are deposited on the date received. Any refund necessary will only be performed when we have verification that your check has cleared your bank. This process can take up to 10 business days. Refunds will be tendered in the manner in which they were received with the exception of cash which will be refunded with a check. Please note that depending upon the policies of your credit card company, a refund issued to your card by Babette's could take 2-3 weeks to show on your credit card account.
Parts are ordered from the manufacturer and can take up to 4-6 weeks for us to receive. The day that the part arrives at our Distribution Center we will call to schedule the repair. During the time between placing the order and receipt of the part, we will confirm the order with the manufacturer and notify you of any delay in the shipment.
Warranties are supplied by the manufacturer of the product. Babette's Furniture carries no warranty. It is up to the sole discretion of the manufacturer if the issue is covered under warranty. Each manufacturer has its own time frame for warranty coverage and warranty information is attached to each product. If you did not receive warranty information with the product, please contact our service department for information regarding your product's warranty. Babette's Furniture provides service on furniture during the manufacturer's warranty period (typically 1 year) for covered defects. Ordinary wear and tear is not considered a defect and therefore is not covered by warranty. Some manufacturers reserve the right to repair the merchandise at their factory and Babette's will facilitate the pick-up, shipping, and re-delivery at our expense. For specific warranty coverage information, please contact our service department.
Wood Care: Wood is a beautiful material with it's beautiful tones and grain patterns, but it is delicate and needs TLC to ensure it's beauty for years to come. Here are some tips on keeping your furniture looking showroom new.
Upholstery Care: Your furniture plays an important part in the look and feel of your home decor. Understanding fabrics and how to care for your upholstered furniture is essential.
Before attempting to remove a stain from your furniture, it is helpful to know the type of fabric used to upholster the furniture.
Most companies provide standardized cleaning codes and instructions which list the preferred spot cleaning methods. These codes are typically located on the manufacturers tag on the bottom front of the merchandise. If these codes aren't available, you should contact our service department to obtain more information prior to cleaning your upholstery.
We suggest that you first test any cleaning product in an inconspicuous area.
Upholstery Cleaning Codes
Furniture can be an expensive item, and you can permanently damage it if you use the wrong cleaning materials. If you are not sure about It is also important to deodorize your upholstery on a regular basis. Many odors can be tough to remove, and they make using your furniture an unpleasant experience. Deodorizers can be purchased which uses enzymes to destroy odor which is caused by urine or odors. It does this by consuming the matter which causes the smell. This will give your furniture and upholstery a pleasant scent.
Leather Care: Leather furniture is one of the most elegant types of furniture that you can own. Leather is pleasant to have in any style of home, and will bring a new light to any room it is placed in.
Leather is easily maintained. It is sturdier than most other fabrics so the car of leather is often overlooked. In order to maintain the value of your leather, you should follow a few simple steps to keep your leather looking, feeling, and even smelling new. You should also know about the different styles of leather finishes before you purchase your leather furniture.
If you have not found the answer to your question here, please contact us.