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Frequently Asked Questions

 

At Babette's Furniture, customer service is our number one priority. We are here to take care of any issues you may have with your merchandise. Please feel free to search through our topics below for answers to common questions, or give us a call at 352-728-5600 if you need any further assistance.

Service and Repairs
Return Policy
Refunds
Parts
Warranty

Service and Repairs

 

If you need service on your merchandise, please contact our customer service department at service@babettesonline.com or call 1-352-728-5600 to report your issue. There is a 24 hour inspection grace period after delivery. If you discover an issue, please report it within that time frame. What should you expect during a service call:

 

  • The technician will touch-up or make repairs in your home
  • The technician will evaluate your product and order a part if needed or confirm that a replacement is needed.
  • On rare occasions the merchandise may need to be repaired by the manufacturer and consequently will need to be picked up and returned at our expense.
  • If the item is unrepairable, we will replace it as soon as possible.


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Return Policy

Any items (with exception of bedding and clearance items) can be returned within 7 days with a 25% pickup and restocking fee.

Clearance Items are not eligible for return, refund, or repair service and are sold As-Is.

Any authorized returns will be evaluated for post-delivery damages and may be subject to reconditioning charges.


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Refunds


Refunds will be tendered in the manner in which they were received with the exception of cash which will be refunded with a check.

Please note that depending upon the policies of your credit card company, a refund issued to your card by Babette's Furniture could take 2-3 weeks to show on your credit card account.


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Parts


Parts are ordered from the manufacturer and can take up to 4-6 weeks for us to receive. The day that the part arrives at our Distribution Center we will call to schedule the repair. During the time between placing the order and receipt of the part, we will confirm the order with the manufacturer and notify you of any delay in the shipment.


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Warranty


Warranties are supplied by the manufacturer of the product. Babette's Furniture carries no warranty. It is up to the sole discretion of the manufacturer if the issue is covered under warranty. Each manufacturer has its own time frame for warranty coverage and warranty information is attached to each product. If you did not receive warranty information with the product, please contact our service department for information regarding your product's warranty at service@babettesonline.com or call 1-352-728-5600.


Babette's Furniture provides service on furniture during the manufacturer's warranty period (typically 1 year) for covered defects.

  • Ordinary wear and tear is not considered a defect and therefore is not covered by warranty.
  • Some manufacturers reserve the right to repair the merchandise at their factory and Babette's Furniture will facilitate the pick-up, shipping, and re-delivery at our expense.
  • For specific warranty coverage information, please contact our service department at service@babettesonline.com or call 1-352-728-5600.


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