Customer Support Center

The order you build with your salesperson is the first step in our ordering process. To ensure your order is absolutely perfect, our billing department reviews every detail—including product SKUs, fabric choices, and custom options—before officially entering it into our system. Occasionally, this quality check catches missing information or corrects pricing to match your exact selections, which can change the final total. If your order requires corrections after you have left the store, your salesperson will reach out to you. If you didn't sign the sales terms and agreement in the store, you will receive an email with your updated sales order to review and officially sign off on before we move forward. You will be refunded/credited for any overcharge. If you have any questions on your order, reach out to your salesperson before approving your order.

While we strive to get your furniture to you as quickly as possible, delivery timelines vary by product and manufacturer.

Although your sales associate has provided an estimated delivery date, please understand that this date is approximate and subject to change, as stated in the Sales Agreement Terms and Conditions. All product shipping estimates may change due to labor shortages, raw materials shortages, and shipping delays.

On your sales order, an "estimated availability/delivery date" was provided by your salesperson. Our dedicated status team will send you email updates with the most up-to-date information as it becomes available from our vendors. For instance, if your estimated availability was 6-8 weeks, our status team will begin reaching out 3-4 weeks after you have placed your order. Feel free to contact your salesperson or our status department if you do not receive your update.

• By Phone: Call 352-728-5600 and ask to speak to your salesperson or the Status Department.
• By Email: [email protected]

Find a better price, just let us know. Talk to a salesperson to learn more about price matching.

At Babette's, we believe in quality furniture and real savings. We never inflate our prices before a promotion. We encourage our customers to look at sale prices, not percentages. Often, our 15% off is lower than their 50% off. We offer prices you can trust and discounts you can feel good about.

Any items (excluding mattresses, bedding, accessories, and clearance) can be returned within 7 days with a restocking fee. See the full in-store purchase terms here: https://babettesonline.com/instore-purchase-terms

Please note the following specific terms:

• Standard Returns: Non-special/custom orders will incur a 25% restocking fee.
• Special & Custom Orders: Cancelled special or custom orders will incur a 50% cancellation/restocking fee.
• Accessories: Non-clearance accessories can be returned within 2 days for a refund or within 4 days for an exchange.
• Final Sale Items: Fabric, Armcaps, Pillows, Floor Samples, As-Is, Clearance items, and all Bedding (including mattresses) are NOT eligible for return, refund, or repair service.
• Online Orders Only - No penalty on cancellations of online orders if within 72 hours. After 72 hours a 25% cancellation/restocking fee will apply. For more information on this policy, please contact our office. A member of our team will contact you to schedule delivery if an item is in stock or provide you with an estimated delivery date.
• Warehouse Clearance Sale Purchases - Items purchased at our monthly warehouse sale at 10837 US Hwy 441 in Leesburg are sold as-is without warranty. Service may be available for a fee, call for details.
• Furniture Packages: There are no returns or exchanges on any items included in my furniture package with the exception of mattress exchange.

  • Furniture and Accessories can not be returned or exchanged.

  • All items in the Rent Ready Add-On are not eligible for refund/exchange/store credit. Any damaged items will be replaced accordingly.

  • Mattress exchange within 72-hours only with the original plastic packaging intact.

Measuring for Fit: Babette's assumes no responsibility for items that are too large or too small for your space. We kindly ask that you measure all doorways, stairways, and room areas before placing your order.

Refunds are tendered in the manner in which they were received, with the exception of cash, which is refunded via check.

Timeline: Depending on your credit card company's policies, a refund could take 2-3 weeks to show on your credit card account. Please note, your refund cannot be processed until the item is picked up by our delivery team.

Babette’s Furniture & Home, along with Lifestyle Furniture by Babette’s, offers a 30-Day Comfort Guarantee on applicable mattresses with the purchase of a mattress protector and Mattress Protection Plan through Risk Assurance Partners. Contact your salesperson for more details.

• Trial Period: There is a required minimum trial period of 15 nights before an exchange can be processed.
• One-Time Exchange: This guarantee allows for a one-time exchange for a mattress of equal value or credit towards a mattress of greater value for up to 30 days from delivery. No credits or refunds will be issued for an exchange of lesser value.
• Protector Requirement: A mattress protector must be used at all times. Any stains or signs that the protector was not used will invalidate this guarantee.
• Delivery Fees: Re-delivery for a comfort exchange requires a minimum $99 local delivery fee. Additional charges apply for deliveries outside our local area.

Please note: The comfort guarantee does not apply to the newly exchanged mattress.

Make a Secure Online Payment

Please note: This payment will be applied to your customer account, NOT a financing account with Wells Fargo. To make a payment to your financing account, please visit our financing page for more info.

Select a Way to Pay:

• 1. CLICK THE LINK ON THE TOP OF YOUR SALES ORDER: View order details and balance with no login required. No partial payments accepted.
• 2. PAY USING MY ACCOUNT DASHBOARD: View order details and balance (requires a login). No partial payments accepted.

We offer several convenient ways to pay for your furniture. We accept all major credit cards, as well as payments through our flexible financing plans.

• Online: You can make a secure payment directly through our website.
• In-Store: Visit our Leesburg or The Villages locations to pay via credit card or personal check.
• By Mail: Checks can be mailed to our accounts receivable department:
  Babette’s Furniture & Home
  Attn: Accounts Receivables
  8345 US Hwy. 441
  Leesburg, FL 34788

Yes! We offer financing options to help make your house a home.

To process a tax-exempt order, you must visit one of our showrooms in person. Our online checkout system is unable to process tax-exempt status automatically.

Please bring a valid copy of your Consumer's Certificate of Exemption with you, and a sales associate will be happy to assist you with your purchase.

Yes! Gift cards are a perfect way to help someone make your favorite place, their favorite place. Here are a few things to know:

• Redemption: Gift cards are valid at all of our retail locations. To use a gift card for an online purchase, please call us for assistance.
• No Expiration: Our gift cards never expire, so you can use them whenever you are ready.
• Balance Inquiries: You can check your balance at any time by calling us at 352-728-5600.
• Lost or Stolen Cards: Treat gift cards like cash. If a card is lost or stolen, a replacement can only be reissued with the remaining balance if the original receipt is presented.

Our delivery team will reach out to you to collect your balance and schedule delivery when your order is in. Missed our call? Call 352-617-6000 to speak to our delivery coordinator. Please note your balance must be paid in full prior to scheduling your delivery.

We want our delivery team to focus on what they do best, and that's delivering beautiful furniture. Paying your balance completes the order process, but rest assured, you will be asked to thoroughly inspect your items when they arrive. Providing quality service you can count on is how we have been a local favorite for over 38 years!

Our exclusive white glove delivery service is handled by highly trained Babette’s employees. Key details include:

• Fees: $49 for orders under $500; $99 for orders over $500 (within 50 miles). Orders outside 50 miles are $2/mile.
• Payment & Scheduling: Items must be paid in full prior to scheduling delivery or pickup. If you cannot accept delivery within 2 weeks of your items arriving, the balance must be paid in full to hold your merchandise.
• Arrival Windows: You will receive a text or email the day before with a 2-hour arrival window.
• Rescheduling & Cancelling: Rescheduling or cancelling a scheduled delivery requires 24-hour notice to avoid an additional $150 delivery charge.
• Preparation & Moving: Our service includes the placement of new furniture but does not include removal or hauling away of old furniture. Please clear the area prior to arrival. If needed, our team can assist in moving existing furniture to another location in your home (requires a signed liability waiver).
• Limitations: Our team will not disassemble, reassemble, or move additional furniture beyond the immediate placement area.
• Warehouse Pick-ups: Available at 1904 Greenleaf Lane, Leesburg. We require 1-hour notice so we can inspect and prep your items.

Babette’s is proud to offer a variety of professional services to help you create your dream home:

• Interior Design Services: Work with our professional designers to create a space that reflects your unique style and needs. We use Houzz Pro to develop custom mood boards and immersive 3D floor plans, allowing you to see exactly how your furniture will look and feel in your home before you make a purchase. Learn about Design Services here.
• Designer Trade Program: We welcome outside designers! Join our program to bring your clients to our showroom and earn a commission on their purchases. For more details or to sign up, please contact Sheila Blue at [email protected].
• Model Home & Residential Planning: Whether you are a local resident or looking to furnish high-end model homes, our 3D technology ensures every detail is perfect for your specific layout.
• Furniture & Rent-Ready Packages: Perfect for new homeowners, landlords, or seasonal residents. Our "Move-In Ready" packages provide a complete, curated look without the stress of individual shopping. Explore our Furniture Packages here.
• Expert In-Store Guidance: Visit any of our locations to speak with a knowledgeable Sales Associate for personalized recommendations.
• Convenient Online Ordering: Browse a large portion of our catalog and place your order from the comfort of your home.

If you discover an issue, please report it within our 24-hour inspection grace period after delivery. To start a claim, please call 352-728-5600 and ask for our service department or email [email protected].

During a service call:

• The technician will perform touch-ups or repairs in your home whenever possible.
• The technician will evaluate the product and order parts or confirm if a replacement is needed.
• If an item is unrepairable, we will replace it as soon as possible.
• On rare occasions, merchandise must be returned to the manufacturer for factory repair at our expense.

Warranties are supplied by the manufacturer; Babette's Furniture facilitates service during the manufacturer's warranty period (typically 1 year) for covered defects.

• Ordinary wear and tear is not considered a defect.
• The manufacturer has sole discretion over what is covered.
• For specific coverage, check the info attached to your product or email [email protected].

Yes! We offer 5-year protection plans through Platinum Ultra-Premium Plan to give you peace of mind. These plans cover accidental damage that occurs during normal residential use, such as:

• Accidental stains (food, beverage, ink, and more).
• Accidental damage to leather or fabric (rips, cuts, punctures, or burns).
• Accidental wood damage (scratches, gouges, or water rings).
• Structural failures (broken frames, springs, or certain mechanisms).

Please note: Protection plans must be purchased before your furniture is delivered.

Leather is a natural skin that will soften and relax with use. Natural markings such as healed scars, fat wrinkles, and color shading are signs of genuine leather and are not defects. Over time, you may notice "puddling" or comfort wrinkles, which are normal characteristics of leather upholstery.

Care Tips & Maintenance:

• Cleaning: Dust and vacuum regularly. For deeper cleaning, use a water-based cleaner or heavily diluted mild detergent (like Dawn) 3-4 times per year.
• Spot Test: Always test any cleaning product on a hidden area first.
• Avoid Sun & Heat: Prolonged exposure to direct sunlight or heat sources can cause leather to fade, dry out, or crack.
• Perspiration: Body oils and salts can break down the finish. Clean areas of high contact frequently, especially if using certain medications that may be excreted through the skin.
• Spills: Blot spills immediately with a dry microfiber cloth. Avoid household solvents, hairspray, or alcohol-based products.

Characteristics of natural wood—such as knots, tonal variations, and grain patterns—are unique to each piece and are not considered flaws. In distressed furniture, marks like wormholes or dents are intentionally applied to create an aged, charm-filled look.

Important points to consider:

• Unique Variations: Your delivered piece may vary from showroom samples or photos.
• Natural Features: Expect non-smooth surfaces, visible scratches, or knots that add character.
• Finish Matching: Hand-applied distressing means no two items in a collection will look identical.
• Environmental Adjustments: Solid wood (like dining tables) may need time to adjust to your home's humidity.

Parts are ordered directly from the manufacturer and typically take 4-6 weeks to receive. Once the part arrives at our Distribution Center, we will call you to schedule the repair. We will notify you of any manufacturer delays during this period.

Your privacy is important to us. We are committed to protecting your personal information and being transparent about how we use it.

If you need assistance with furniture refinishing, leather restoration, or sourcing random parts for pieces not purchased from Babette's, we provide a list of local experts. We also include resources for those looking to donate or move their existing furniture.

Our recommended providers include:

• Leather Specialists: Experts in cleaning, repairing, and restoring leather upholstery.
• Parts & Hardware: Resources for finding "random" or hard-to-find furniture parts and mechanisms.
• Refinishing & Touch-Ups: Professional services for repainting or repairing non-Babette's items.
• Donations & Moving: Trusted organizations to help you move or donate your current furniture.

General Website Accessibility

Brigan, Inc. dba Babette's Furniture & Home and Lifestyle Furniture by Babette's, cares about all of our customers and is committed to facilitating and improving the accessibility and usability of its Websites, babettesonline.com and lifestylebybabettes.com (the "Websites"), ensuring that our Website services and content are accessible to persons with disabilities including, but not limited to users of screen reader technology. With this in mind, we are taking steps continuously to improve the accessibility of our website using the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA Success Criteria of the World Wide Web Consortium as a guide.

Disclaimer

Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make the Website as accessible as possible some issues may be encountered by different assistive technology as the range of assistive technology is wide and varied. We appreciate your understanding.

Contact Us for Assistance with Accessibility

If, at any time, you have specific questions or concerns about the accessibility of any particular web page on the Website, or you require additional assistance due to a disability of any kind, we are available to assist by phone, email, chat, or a home visit. Please contact us by e-mail at [email protected] or by phone at 352-728-5600. If you do encounter an accessibility issue, please be sure to specify the web page and nature of the issue, and we will make all reasonable efforts to make that page or the information contained therein accessible for you. Thanks for visiting.